lucio Privacy Policy
This page describes what we collect when you use lucio and how we keep that data protected. We at lucio take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, or another payment method, or play our slot games and sportsbook markets, you share information with us. We want to be clear about what we do with it and why.
Our privacy policy applies to everyone who accesses lucio, regardless of location. We serve users across Indonesia and other supported jurisdictions where local law permits. Your data may be processed outside your country, and we will explain how we protect it during transit and at rest. If you have questions about our data practices, our support team is available during business hours to discuss them in your preferred language.
What we collect on lucio
We collect information you provide directly: your email address, phone number, full name, date of birth, and national ID or passport details during account verification. When you deposit, we also collect payment information — but we do not store your card numbers or e-wallet credentials. Your payment provider (DANA, e-wallet, mobile banking, local payment, or your bank) handles those details securely.
We also collect information automatically when you use lucio. This includes your IP address, device type, browser version, and the pages or games you access. We use this data to detect fraud, prevent duplicate accounts, and understand how users interact with our platform. We log your login times, deposit and withdrawal requests, and gameplay activity (which games you play, bet amounts, session duration) to maintain account records and settle disputes.
How we use your data on lucio
We use your data to operate lucio. We verify your identity through KYC checks, process your deposits and withdrawals, and provide customer support. When you contact our team in Jakarta, Surabaya, Bandung, Medan, or Semarang, we review your account history and communication records to help resolve your issue.
We also use data to protect lucio and its users. We analyze patterns to detect fraud, account takeovers, and suspicious betting behaviour. If we suspect a breach of our terms, we may freeze your account and investigate. We may share anonymized data with payment providers and game studios to understand service quality and compliance.
Third parties and data processors on lucio
We work with third parties who process data on our behalf. Payment providers (online payment, e-wallet, mobile banking, local payment, and e-wallet operators) handle your deposits and withdrawals. Game studios that supply Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways receive your gameplay data to power those games. Live-dealer operators stream casino tables and may record sessions for dispute resolution.
We may also share data with regulatory authorities, law enforcement, or payment networks if required by law. We do not sell your data to third parties for marketing. If we are acquired or merge with another company, your data may be transferred as part of that transaction, and we will notify you of any change to this policy.
- Cookies
- We use cookies to keep you logged in, remember your preferences, and track session activity. You can disable cookies in your browser, but some lucio features may not work.
- IP logging
- We log your IP address to verify your location and detect account access from unusual places.
- Device fingerprinting
- We may use device identifiers to prevent fraud and detect multiple accounts on the same device.
Your rights on lucio
You have the right to access, update, and delete your data on lucio. If you want a copy of what we hold about you, request it via our support team. We will provide it in a readable format within our standard response window. You can also update your profile information directly in your lucio account settings at any time.
You have the right to object to how we use your data. If you do not want us to use your information for fraud detection or analytics, you can contact our support team, but this may restrict your access to lucio or prevent us from serving you effectively. Your data is protected by standard security practices — we use encryption for data in transit and access controls for data at rest. Our servers may be located outside your jurisdiction, subject to standard data protection agreements.
We at lucio are committed to transparency. If our privacy practices change, we will notify you via email or in-app message. If you believe we have mishandled your data, please contact our support team immediately. We take all privacy concerns seriously and will investigate within our standard response window. Our services are available only where local law permits, and your use of lucio means you accept this privacy policy.